Support

Last updated: October 9, 2026

This page covers support for apps published by Ripple Road Entertainment, Inc. that link to it from their app store listing. If an app has its own dedicated support page or channel (for example, a Discord server), use that first — it will usually get you a faster, more specific answer.

Contact us: email [email protected] and we'll get back to you. Please mention the app name, the app version (visible in the app's Settings/About screen), and your device model and OS version — it's the fastest way for us to help.

✉️ Email support

Before you reach out

Most issues are fixed by one of these — worth trying first:

Update the app. Check the App Store / Google Play for a pending update — many issues are already fixed in a newer version.
Update your device's OS. Apps are tested against current iOS/Android releases; very old OS versions can behave unexpectedly.
Restart the app (fully close it, not just switch away) and restart your device. This clears a surprising number of one-off glitches.
Check your internet connection if the issue involves loading, syncing, or playback — try switching between Wi-Fi and cellular/mobile data.
Reinstall the app as a last resort before contacting us. Note: this may clear on-device settings or data the app hasn't backed up elsewhere — see "Will I lose my data" below.

Common questions

Purchases

I was charged but a purchase didn't unlock / "Restore Purchases" isn't working

All purchases are processed by Apple or Google, not by us — we never see your card details, and we can't issue refunds directly. If a purchase didn't unlock:

Look for a Restore Purchases option in the app's Settings and try it after confirming you're signed into the same App Store / Google account used to buy it.
If it still doesn't unlock, email us with your order/receipt and we'll help track it down.

I want a refund

Refunds for App Store and Google Play purchases are issued by Apple or Google, not by us, since they process the payment. Request one directly through reportaproblem.apple.com (Apple) or your Google Play purchase history (Android). We're happy to help if there's an app issue behind the request.

Bugs & crashes

The app crashed, froze, or something isn't working right

Please email us with as much of this as you can:

The app name and version
Your device model and OS version
What you were doing right before it happened
Whether it happens every time or only sometimes
A screenshot or screen recording, if possible

That's usually enough for us to reproduce and fix it.

Data & accounts

Do I need an account?

Most of our apps don't require an account or ask for personal information. Where an app does use an account (for example, to sign into a service you connect to it), that's described in the app itself. See our Privacy Policy for details.

Will I lose my data if I delete or reinstall the app?

Most app data (settings, local content, progress) is stored on your device, so deleting the app removes it unless the app offers an export/backup feature or syncs through a service like iCloud or a server you configured. Check the app's own documentation or Settings screen for a backup option before reinstalling if you're not sure.

Feature requests

I have an idea or a feature request

We read every email. Send it to [email protected] with the app name — we can't promise a timeline, but it genuinely informs what we build next.

Response time

We're a small team and typically reply within a few business days. If an app has a faster dedicated channel (such as a Discord server), check that app's own support page first.